Because our products are digital downloads delivered via email, they cannot be "returned" in the traditional sense. This policy explains what to expect and how we'll help if something goes wrong.
Digital downloads are non-refundable
Once a digital file has been downloaded, it is non-refundable. Because the product is delivered immediately and can be saved and reused, we are unable to offer refunds after the download has been accessed.
Broken or missing files — we'll replace them
If your file is corrupted, won't open, is missing from your email, or you never received your download link, we're happy to help. Contact us at info@franklyliving2day.com with your order details and we'll send a working replacement file as quickly as we can — at no cost to you.
Before you download
Please review product descriptions and previews carefully before purchasing. If you have any questions about a file's format, size, or contents, reach out before you buy and we'll be glad to help you decide.
Duplicate or accidental purchases
If you accidentally purchase the same item twice, contact us before downloading either copy and we'll refund the duplicate charge.
How to request a replacement
Email info@franklyliving2day.com with your order number and a short description of the issue. We read every note and will get back to you as soon as possible.
Contact us
Questions about a refund or replacement? Email info@franklyliving2day.com.